1. About These Terms

These Terms and Conditions govern your use of the Learn for Care website, learning platform, courses, course bundles, learning materials and related services.

Please read these Terms and Conditions carefully before creating an account, purchasing a course or bundle, assigning a course to another learner, or using our learning platform.

By creating an account, placing an order or using our Services, you agree to be bound by these Terms and Conditions.

Nothing in these Terms and Conditions affects any statutory rights that you may have as a consumer which cannot legally be excluded or restricted.

2. About Learn for Care

Learn for Care is operated by:

Learn For Care Ltd
Company number: 15486535
Registered in England and Wales
Registered office: Bartle House, 9 Oxford Court, Manchester, M2 3WQ
Website: www.learnforcare.co.uk
Email: support@learnforcare.co.uk
Telephone: +44 (0)20 3005 1290

Our website may display a separate business or correspondence address. Our registered office remains the address recorded at Companies House from time to time.

In these Terms:

  • “Learn for Care”, “we”, “us” or “our” means Learn For Care Ltd.
  • “Website” means learnforcare.co.uk and associated pages.
  • “Platform” or “LMS” means our online Learning Management System.
  • “Services” means the Website, Platform, courses, bundles, learning materials, assessments, certificates and associated support that we provide.
  • “Course” means an individual online learning course made available through the Platform.
  • “Bundle” means a group of Courses sold together.
  • “Customer” or “you” means an individual or organisation purchasing or using our Services.
  • “Learner” means the individual to whom a Course has been assigned and who undertakes the Course.
  • “Company Account” means an account allowing an organisation or authorised representative to purchase and assign Courses to Learners.
  • “Consumer” means an individual acting mainly for purposes outside their trade, business, craft or profession.
  • “Business Customer” means an organisation or individual purchasing predominantly for business or professional purposes.

PART A – WEBSITE AND ACCOUNT USE

3. Eligibility and Account Registration

You must provide accurate, complete and current information when registering with Learn for Care.

You must not:

  • create an account using another person's identity without authority;
  • provide deliberately false or misleading information;
  • allow another person to complete a Course or assessment in your name;
  • create accounts for fraudulent or unlawful purposes; or
  • attempt to circumvent security or course-completion requirements.

If you create an account on behalf of a company or other organisation, you confirm that you have authority to act for that organisation.

You are responsible for keeping your login details confidential.

If you believe that your account has been accessed without authority, you should notify us promptly at support@learnforcare.co.uk.

4. Individual Accounts

An Individual Account is intended for use by the person registered to that account.

Courses assigned to an individual are for that individual's personal learning and must not be shared with another person unless we expressly allow this.

Course assessments and knowledge checks must be completed by the registered Learner.

Certificates may be issued using the details recorded on the Learner's account. You are responsible for ensuring that your name and other certificate information are correct before completing a Course.

5. Company Accounts

A Company Account may allow an organisation to:

  • purchase Courses or Bundles;
  • create or invite Learners;
  • assign Courses or Bundles;
  • monitor training progress;
  • access completion information;
  • access certificates; and
  • manage authorised users or managers.

The organisation is responsible for ensuring that anyone using its Company Account is appropriately authorised.

The organisation is also responsible for ensuring that it has an appropriate lawful basis for providing Learner information to Learn for Care and for accessing Learner training records.

Courses purchased through a Company Account remain subject to any applicable licence, assignment and expiry restrictions.

A company administrator or manager must not complete training or assessments on behalf of a Learner.

6. Course Assignment and Transfer

Where the Platform allows Courses or Bundles to be assigned to Learners, the Customer is responsible for assigning them correctly.

Unless otherwise stated at the time of purchase:

  • an unassigned Course may be assigned to an eligible Learner through the Company Account;
  • once a Course has been assigned and materially accessed or commenced by a Learner, it may not normally be transferred to another Learner;
  • completed Courses cannot be transferred; and
  • certificates cannot be transferred from one person to another.

We may agree to correct an assignment made genuinely in error where the Course has not been materially used. Any such correction will be considered reasonably and may be subject to verification.

PART B – COURSES AND LEARNING CONTENT

7. Course Information

We take reasonable care to ensure that Course descriptions, learning outcomes, prices and other information on our Website are accurate.

Course pages form part of the information on which your purchase is based.

We may update Course content from time to time to:

  • reflect changes in legislation, regulation or guidance;
  • maintain accuracy;
  • improve learning quality;
  • correct errors;
  • reflect good practice;
  • maintain accreditation requirements; or
  • improve technical functionality.

Updates will not materially reduce the core learning product that you have purchased without good reason.

8. Nature of Our Training

Learn for Care provides education and training resources.

Unless a Course expressly states otherwise, completing a Course:

  • does not guarantee employment;
  • does not guarantee promotion or professional registration;
  • does not by itself demonstrate occupational competence;
  • does not replace workplace supervision where this is required;
  • does not replace competency assessment or observed practice where these are required;
  • does not replace an employer's statutory training obligations; and
  • does not constitute legal, medical, clinical or other regulated professional advice.

Employers remain responsible for determining whether a Course is suitable for a particular employee, role, service or regulatory requirement.

Where legislation, professional standards or an employer require practical demonstration, supervised practice, competency observation or workplace assessment, completion of an online Course alone may not satisfy that requirement.

9. Care Certificate and Workplace Competence

Where our training relates to the Care Certificate, care standards, safeguarding, first aid, moving and handling, medication, health and safety or other areas involving practical or workplace competence, the online Course provides learning and knowledge support unless expressly stated otherwise.

Where relevant standards require workplace assessment, practical demonstration, observation or employer sign-off, these must be completed separately by an appropriately competent person.

A Learn for Care completion certificate should not be represented as evidence of practical competence where practical assessment is separately required.

10. CPD Accreditation and Other Accreditation

Some Learn for Care Courses may be independently CPD accredited or otherwise reviewed by external organisations.

Where a Course is described as CPD accredited, that statement applies to the relevant Course and accreditation status at the time indicated.

CPD accreditation does not necessarily mean that completion of a Course:

  • creates a regulated qualification;
  • gives a statutory licence to practise;
  • replaces professional registration;
  • guarantees acceptance by every employer, regulator or professional body; or
  • satisfies every organisation's training requirements.

Customers should check any specific employer, commissioner, regulator or professional-body requirements that apply to them.

11. Assessments and Pass Requirements

Courses may contain:

  • quizzes;
  • knowledge checks;
  • multiple-choice questions;
  • assessments; or
  • other completion requirements.

The applicable pass mark will be displayed within the Course or assessment where relevant.

Learners may be permitted to retake assessments in accordance with the rules shown on the Platform.

We may withhold, cancel or invalidate a certificate where we have reasonable grounds to believe that:

  • someone other than the registered Learner completed the assessment;
  • assessment integrity was compromised;
  • fraudulent information was provided;
  • Platform controls were deliberately circumvented; or
  • the certificate was obtained through misuse of the Service.

Where reasonably practicable, we will give the affected person an opportunity to explain the circumstances before taking final action.

12. Certificates

A certificate may be made available after the Learner has successfully satisfied the applicable Course-completion requirements.

Certificates record successful completion of the relevant Learn for Care Course. They do not certify wider professional competence unless expressly stated.

It is the Learner's responsibility to ensure their account information is accurate.

We may provide certificate-verification functionality allowing authorised persons to confirm the validity of certificates issued through our Platform.

We may correct administrative or typographical errors in certificates.

13. Course Availability and Expiry

Any applicable period of Course access or expiry will be displayed on the Course page, order information, Company Account, quotation or other purchase information.

Where an expiry date is specified, the Learner must complete the Course before that date.

Unused Courses may expire at the end of the stated access period unless an extension has been agreed with us.

Where no specific period is stated, access will be provided for a reasonable period having regard to the nature of the Course and purchase.

We may offer extensions at our discretion or as part of a separate commercial agreement.

PART C – ORDERS, PRICES AND PAYMENT

14. Placing an Order

Courses may be purchased:

  • directly through our Website;
  • through a Company Account;
  • by payment link;
  • by invoice;
  • against an accepted purchase order; or
  • by another method agreed with us.

An order is accepted when we confirm the order or make the purchased Course available, whichever occurs first.

We may decline an order where there is a reasonable commercial, legal, security or technical reason to do so.

If payment has already been taken for an order that we cannot accept, we will refund the relevant payment.

15. Prices

The price payable is the price displayed or quoted at the time the order is placed, unless there is an obvious pricing error.

Prices and any applicable taxes will be displayed or stated before payment or on the applicable quotation or invoice.

We may change our prices at any time, but price changes will not retrospectively affect a completed purchase.

Promotional prices, discount codes and special offers may:

  • apply for a limited period;
  • apply only to specified Courses or Customers;
  • have additional eligibility requirements; and
  • not be used together unless expressly stated.

16. Payment

Website purchases must be paid using the payment methods available at checkout.

For invoice purchases, payment must be made according to the payment terms specified on the invoice or agreed with us in writing.

We may withhold or suspend Course access where payment is overdue, subject to applicable law and any agreed contract terms.

Customers are responsible for providing accurate billing and purchase-order information.

17. Purchase Orders and Business Orders

If a Business Customer requires a purchase order number or other internal approval before making a purchase, it is the Customer's responsibility to provide that information before the invoice is issued wherever reasonably possible.

A failure by the Customer to complete its own internal purchase-order process will not normally cancel an otherwise valid order that was authorised by the Customer.

Terms printed or referred to on a Customer's purchase order will not replace these Terms unless we expressly agree to those alternative terms in writing.

Where we enter into a separately signed agreement with a Business Customer, that agreement will take priority to the extent that it expressly conflicts with these Terms.

18. Bulk Purchases

Organisations may purchase Courses or Bundles in bulk.

Unless otherwise agreed in writing:

  • bulk licences may only be used within the purchasing organisation or for Learners whom the organisation is authorised to train;
  • licences may not be resold;
  • account access may not be provided to unrelated third parties for commercial resale;
  • each licence is intended for one Learner; and
  • unused licences remain subject to any applicable expiry period.

Special pricing or contractual terms may apply to bulk purchases and may be confirmed in a quotation, purchase order acceptance or written agreement.

PART D – CANCELLATION AND REFUNDS

19. Consumer Cancellation Rights

This section applies where you purchase as a Consumer.

For certain online purchases, Consumers may have a statutory right to cancel a contract within 14 days without giving a reason.

However, special rules apply to digital content supplied online.

Where you ask us to provide immediate access to digital content before the 14-day cancellation period has expired, we may ask you to:

  1. expressly consent to the supply of the digital content beginning immediately; and
  2. acknowledge that once supply of the digital content begins, you will lose the statutory right to cancel that digital-content contract.

Where the legal requirements for immediate supply have been satisfied and access to the digital content has begun, your statutory right to cancel that digital-content purchase may therefore end.

Nothing in this section affects your statutory rights where digital content is faulty, misdescribed or otherwise does not conform to the contract.

20. Cancellation Before Digital Content Is Supplied

Where you are a Consumer and:

  • you have a statutory cancellation right;
  • digital-content supply has not begun; and
  • you have not otherwise lost that cancellation right,

you may cancel within the applicable statutory cancellation period.

To exercise a cancellation right, contact:

support@learnforcare.co.uk

Please provide sufficient information for us to identify your order.

21. Refunds for Online Courses

We want Customers to receive the Course they purchased and to be able to use it as reasonably expected.

Refund requests will be considered in accordance with these Terms and applicable law.

A refund may be appropriate where, for example:

  • we are unable to provide the Course purchased;
  • the Customer has been charged incorrectly;
  • a duplicate payment has been made;
  • digital content does not conform to the applicable legal requirements and an appropriate statutory remedy applies; or
  • a valid statutory cancellation right is exercised before it is lost.

We may also provide a refund or account credit in other circumstances at our discretion. Doing so on one occasion does not create an obligation to do so in every similar case.

We will not normally provide a discretionary refund merely because a Learner:

  • changes their mind after commencing a Course;
  • no longer requires the training;
  • fails to complete the Course within an applicable access period;
  • does not achieve the desired assessment result;
  • purchases a Course that is unnecessary for their particular employment where its description was accurate; or
  • has already completed the Course and obtained a certificate,

provided that this does not affect any statutory rights.

22. Business Customer Cancellations

Statutory consumer cancellation rights do not apply to purchases made wholly or mainly for business purposes.

For Business Customers, an order accepted by us is binding unless:

  • the applicable quotation or contract states otherwise;
  • we agree to cancellation in writing; or
  • the Customer has another legal right to cancel.

Where a Business Customer has purchased a number of unassigned licences, we may, at our discretion, permit changes or transfers before those licences are assigned or used.

Any separately agreed enterprise, bulk-purchase or invoice terms will take priority where expressly stated.

23. Technical Problems

If you experience a technical problem, please contact us and provide reasonable information to help us investigate it.

We may ask for details such as:

  • the email address associated with the account;
  • Course name;
  • device and browser being used;
  • screenshots or error messages; and
  • a description of the problem.

Where a problem is caused by our Platform, we will use reasonable efforts to restore access or provide an appropriate solution.

Where required by consumer law, this may include repair, replacement, a price reduction or refund.

PART E – INTELLECTUAL PROPERTY AND ACCEPTABLE USE

24. Intellectual Property Rights

Unless otherwise stated, all intellectual property rights in Learn for Care's Services and materials are owned by or licensed to Learn for Care.

This includes, where applicable:

  • Course content;
  • written training materials;
  • presentations;
  • videos;
  • graphics;
  • illustrations;
  • assessments;
  • questions;
  • downloadable resources;
  • website content;
  • software;
  • branding;
  • logos; and
  • Course structure and design.

Purchasing a Course gives the Learner a limited, personal, non-exclusive, non-transferable right to access and use the Course for learning purposes.

It does not transfer ownership of the Course or its intellectual property.

25. Downloadable Resources

Where we expressly provide materials for download, those materials may be downloaded and used for the Learner's own learning or the Customer's internal organisational purposes, subject to any restrictions stated with the resource.

Unless we give written permission, you must not:

  • sell our Course materials;
  • upload them to another training platform;
  • publish them publicly;
  • reproduce a complete Course;
  • remove copyright or proprietary notices;
  • commercially sublicense them;
  • distribute account credentials;
  • record or copy Course videos for redistribution; or
  • use our content to create a competing training product.

Reasonable internal use of appropriately designated templates and workplace resources is permitted where the relevant Course makes them available for that purpose.

26. Acceptable Use

You must not use the Website or Platform to:

  • break the law;
  • commit fraud;
  • impersonate another person;
  • interfere with Platform security;
  • introduce viruses, malicious code or harmful technology;
  • attempt unauthorised access;
  • scrape or systematically extract Course content;
  • reverse engineer protected parts of the Platform;
  • misuse another person's account;
  • harass or abuse another user;
  • manipulate Course completion records; or
  • obtain certificates dishonestly.

We may investigate suspected misuse.

PART F – PLATFORM OPERATION

27. Availability of the Platform

We aim to provide reliable access to our Platform but cannot guarantee uninterrupted or error-free availability.

Access may occasionally be interrupted for:

  • maintenance;
  • upgrades;
  • security work;
  • technical faults;
  • hosting or telecommunications failures; or
  • circumstances outside our reasonable control.

Where reasonably practicable, planned maintenance that is likely to cause significant disruption will be arranged to minimise inconvenience.

We will use reasonable efforts to restore access following an unexpected interruption.

28. Supported Technology

Customers and Learners are responsible for having a suitable:

  • internet connection;
  • device;
  • operating system;
  • browser; and
  • software configuration

to access online learning.

We will aim to support commonly used modern browsers and devices.

If you are unsure whether a Course will work with your equipment, please contact us before purchasing.

This does not affect your statutory rights where the digital content we provide fails to meet applicable legal requirements.

29. Third-Party Services and Links

Our Website or Courses may include links to:

  • government guidance;
  • regulators;
  • professional organisations;
  • external resources;
  • videos;
  • publications; or
  • third-party websites.

External websites are controlled by their respective operators.

Unless expressly stated otherwise, a link does not mean that Learn for Care controls or endorses every aspect of the third-party website.

We are not responsible for changes made by third parties to their websites or resources.

PART G – ACCOUNT SUSPENSION AND TERMINATION

30. Suspension of Accounts

We may temporarily restrict or suspend an account where reasonably necessary because of:

  • suspected fraud;
  • unauthorised account sharing;
  • security concerns;
  • serious or repeated breach of these Terms;
  • attempted manipulation of certificates or assessments;
  • unlawful activity;
  • non-payment by a Business Customer; or
  • a legal or regulatory requirement.

Where appropriate, we will explain the reason and give the Customer a reasonable opportunity to resolve the issue.

We may act immediately where necessary to protect users, the Platform, our intellectual property or the integrity of certification.

31. Closing an Account

You may ask us to close your account by contacting us.

Closing an account does not necessarily require us to immediately delete all records. We may need to retain information relating to purchases, certificates, assessments, financial records, complaints or other matters where required or permitted by law.

Personal information is handled in accordance with our Privacy Policy.

PART H – LIABILITY

32. Our Responsibility to Consumers

If you are a Consumer, we are responsible for losses you suffer that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

We are not responsible for losses that were not foreseeable when the contract was made.

We do not exclude or limit our liability where it would be unlawful to do so, including liability for:

  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation; or
  • statutory consumer rights that cannot legally be excluded or restricted.

If defective digital content supplied by us damages a Consumer's device or other digital content and the damage is caused by our failure to use reasonable care and skill, the Consumer may have rights under applicable law.

33. Business Customer Liability

This section applies only to Business Customers.

Nothing in these Terms limits or excludes liability for:

  • death or personal injury caused by negligence;
  • fraud or fraudulent misrepresentation; or
  • any other liability that cannot lawfully be excluded.

Subject to the above, we will not be liable to a Business Customer for:

  • loss of profit;
  • loss of revenue;
  • loss of business;
  • loss of anticipated savings;
  • loss of goodwill;
  • loss of opportunity; or
  • indirect or consequential loss,

arising out of or in connection with the Services, except where otherwise expressly agreed in writing.

Subject to any liability that cannot lawfully be limited, our aggregate contractual liability to a Business Customer arising from a particular order will normally not exceed the total fees paid or payable to us under that order.

This limitation does not affect any separate liability provisions expressly agreed in a written contract between us and a Business Customer.

34. Employer and Customer Responsibilities

Training is one part of an organisation's wider responsibility for safe and lawful service delivery.

Business Customers remain responsible for matters including:

  • deciding what training their staff require;
  • assessing employee competence;
  • providing supervision;
  • conducting workplace assessments;
  • maintaining appropriate policies and procedures;
  • ensuring staffing arrangements are safe;
  • complying with applicable legislation and regulation; and
  • determining when refresher or additional training is necessary.

Learn for Care does not assume the employer's statutory or regulatory responsibilities merely because training has been purchased from us.

PART I – DATA PROTECTION

35. Personal Information

We process personal information in accordance with our Privacy Policy and applicable data protection legislation.

Our Privacy Policy explains, among other matters:

  • what personal information we collect;
  • why we use it;
  • how long we retain it;
  • who we may share it with; and
  • the rights available to individuals.

Customers should read the Privacy Policy alongside these Terms.

36. Company Account Learner Data

Where an organisation creates or manages accounts for Learners, data-protection responsibilities will depend on the circumstances and applicable law.

The organisation is responsible for ensuring that it is entitled to provide Learner information to us and to view training information available through its Company Account.

Learn for Care will handle personal data in accordance with applicable data protection law and our Privacy Policy.

Where necessary for larger or specialist arrangements, separate data-processing terms may be agreed.

37. Marketing Communications

Service communications necessary to operate an account or provide a purchased Course may be sent irrespective of marketing preferences. These may include password resets, purchase confirmations, Course information, security notifications and important service changes.

Marketing communications will be handled in accordance with applicable privacy and electronic-marketing laws.

Where required, you may unsubscribe from marketing messages using the unsubscribe facility provided or by contacting us.

PART J – COMPLAINTS

38. Complaints

We aim to resolve concerns fairly and promptly.

If you have a complaint, please contact:

Email: support@learnforcare.co.uk

Please include:

  • your name;
  • your account email address;
  • the Course or order concerned;
  • a description of the issue; and
  • what outcome you are seeking.

We will acknowledge or respond to complaints within a reasonable period and will aim to resolve them as promptly as practicable.

Complex complaints may require additional investigation.

Nothing in this complaints procedure affects any legal rights or remedies available to you.

PART K – GENERAL TERMS

39. Changes to These Terms

We may update these Terms from time to time to reflect:

  • changes in law or regulation;
  • changes to our Services;
  • new Platform functionality;
  • security requirements;
  • changes in payment or account processes; or
  • clarification or improvement of the Terms.

The latest version will be published on our Website with an updated revision date.

Changes will not retrospectively remove rights that have already arisen under a completed transaction.

Where a material change affects an ongoing paid Service, we will take reasonable steps to notify affected Customers where appropriate.

40. Changes to Courses

We may update Courses to maintain their accuracy, quality, relevance, regulatory alignment or accreditation.

Minor changes may be made without notice.

If we make a material change that substantially alters a Course already purchased, we will act reasonably and, where appropriate, offer continued access to an equivalent Course or another suitable remedy.

41. Events Outside Our Reasonable Control

We will not be responsible for delay or failure to perform obligations caused by events outside our reasonable control.

These may include:

  • widespread internet or telecommunications failures;
  • hosting-provider outages;
  • cyber incidents despite reasonable security measures;
  • natural disasters;
  • fire or flood;
  • industrial disputes;
  • government action;
  • epidemics or public emergencies; or
  • failures of critical third-party infrastructure.

This clause does not remove rights or remedies that cannot lawfully be excluded.

42. Transfer and Subcontracting

We may use appropriately selected service providers, contractors and technology partners to help deliver our Services.

We remain responsible for our contractual obligations to the extent required by law.

You may not transfer your rights under a Course licence to another person except where these Terms or the Platform expressly allow assignment.

43. If Part of These Terms Is Invalid

If a court or competent authority determines that any provision of these Terms is unlawful or unenforceable, the remaining provisions will continue to apply.

Where possible, the affected provision will be treated as modified only to the extent necessary to make it lawful and enforceable.

44. Delay in Enforcing These Terms

If we do not immediately enforce a provision of these Terms, that does not mean we have waived our right to enforce it later.

45. Third-Party Rights

Except where expressly provided otherwise, a person who is not a party to the applicable contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce these Terms.

46. Entire Agreement – Business Customers

If you are a Business Customer, these Terms together with any quotation, order confirmation or separately agreed written contract constitute the agreement relating to the applicable Services.

Nothing in this provision limits liability for fraud or fraudulent misrepresentation.

This provision does not restrict statutory rights available to Consumers.

47. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

If you are a Consumer living in another part of the United Kingdom, you may also be entitled to bring proceedings in your local courts and benefit from mandatory protections applicable to you.

For Business Customers, unless otherwise agreed in writing, the courts of England and Wales will have exclusive jurisdiction over disputes arising from these Terms or the Services.

48. Contact Us

Questions about these Terms and Conditions can be sent to:

Learn For Care Ltd
Company number: 15486535

Registered office:
Bartle House,
9 Oxford Court,
Manchester,
M2 3WQ

Email: support@learnforcare.co.uk
Telephone: +44 (0)20 3005 1290
Website: www.learnforcare.co.uk

Where our Website identifies a separate correspondence address, correspondence may also be sent to that address.

1. Terms and Conditions for Learn for Care

  • Acceptance of Terms

    • By accessing or using Learn for Care, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please refrain from using the platform.

  • Definitions

    • "LMS" refers to the Learning Management System provided by Learn for Care.

    "User" refers to any person or entity using the LMS.

  • Use of the LMS

    • Users may access and use the LMS for educational purposes.

    Users must not engage in any activity that violates applicable laws or these Terms and Conditions.

  • User Registration

    • Users may be required to register for an account. You agree to provide accurate, complete, and up- to-date information during the registration process.

  • User Responsibilities

    • Users are responsible for maintaining the security of their accounts and passwords.

    Users are responsible for all activities associated with their accounts.

  • Content

    • Learn For Care may provide various content, including courses, materials, and user-generated content.

    Users may not reproduce, distribute, or modify any content without proper authorization.

  • Privacy

    • Learn For Care collects and uses personal information through its Privacy Policy.

  • Intellectual Property

    • All content provided by Learn for Care is protected by copyright and other intellectual property rights.

    Users must respect the intellectual property rights of Learn for Care and other users.

  • Termination

    • Learn For Care reserves the right to terminate or suspend user accounts for violations of these Terms and Conditions.

  • Limitation of Liability

    • Learn for Care is not liable for any direct, indirect, or consequential damages arising from the use of the LMS.

  • Indemnification

    • Users agree to indemnify, and hold Learn For Care harmless from any claims, damages, or losses resulting from their use of the LMS.

  • Modifications

    • Learn for Care reserves the right to modify these Terms and Conditions at any time. Users are responsible for reviewing these terms periodically.

  • Governing Law

    • If you have any questions or concerns about these Terms and Conditions, please contact us at Bartle House, 9 Oxford Court, Manchester, M2 3WQ

    +44-2031483007
    support@learnforcare.co.uk

  • Contact Information

    • These Terms and Conditions are governed by the laws of Your Jurisdiction. Any disputes will be subject to the exclusive jurisdiction of the courts in Your Jurisdiction.

  • Entire Agreement

    • These Terms and Conditions constitute the entire agreement between the user and Learn for Care regarding the use of the LMS.

2. General

  • These terms and conditions should be read and accepted before making a transaction. You acknowledge that you are agreeing to be bound by these terms and conditions by using any of our services.

  • By ordering services from Learn for Care, you guarantee that you can enter into legally binding agreements on behalf of the Customer. You also agree that these Terms and Conditions will take precedence over any terms and conditions that may be included in any purchase order that is issued for the ordering of such services.

  • If a customer has a specific contract or agreement in place for alternative services offered by Learn for Care, the Customer agrees that these Terms and Conditions will apply for any training or consultancy services unless Learn for Care specifically acknowledges this in writing. This is especially true for situations where there is a conflict between terms and conditions.

  • Learn for Care has the right to change these terms of service at any time and without notice. Learn for Care shall notify the parties of any modifications on the Company's website at https://www.learnforcare.co.uk/terms-conditions.

  • If the customer rejects any modifications, they must tell Learn for Care right away. If this is the case, the previous T&Cs will apply for the balance of the Agreement, and the updated.

  • Learn for Care will always use reasonable care and skill to deliver the Services that are requested and as detailed in any written Learn for Care proposal.

  • The Agreement is governed by English law. The only authority over any dispute arising under this Agreement will be English courts.

  • Everybody involved is an independent contractor. Nothing in this Agreement will establish an agency, joint venture, partnership, or other arrangement of that kind between the parties. It is forbidden for one party to represent the other as a partner, employee, franchisee, agent, or legal representative.

  • Learn for Care may, in whole or in part, delegate or subcontract to a capable third party its duties or rights under this Agreement. This Agreement may not be transferred by the Customer in whole or in part without Learn for Care prior authorization in writing.

  • It is agreed that Learn for Care Services should have the last say in any disagreement

  • Learn for Care Services does not, under any circumstances, offer refunds, credits, or anything similar for online course purchases once payment has been approved or cleared

  • Unauthorised access, use, or loss of courses do not subject Learn for Care Services to liability. It is the client's responsibility to safeguard their Learn for Care account access.

  • The client understands that Learn for Care is an online resource provider and that they must make sure users have the necessary tools and assistance to use online learning. Any associated problems are not Learn for Care Services' fault.

  • The user is in charge of planning and overseeing their use of the materials provided by Learn for Care, including any course fees associated with their account(s).

  • If the client opts in and has an active account with Learn for Care, they may get unsolicited emails on pertinent activity that Learn for Care determines

  • Personal information provided to Learn for Care is subject to their privacy statement and is treated in compliance with applicable data protection legislation.

  • Learn for Care maintains the right to modify the specifications of the products to meet legal or safety requirements, so long as the modifications don't materially impair the products' functionality or quality.

  • Learn for Care issues certificates based on responses supplied by users. Learn for Care makes no guarantees about the user's comprehension of the material; this is the customer's obligation.

  • The online service may occasionally experience outages due to routine upgrades and maintenance; Learn for Care will try to notify users in advance wherever practical.

  • Unplanned outages that are outside of Learn for Care control do occasionally occur. They will do their best to promptly restore access, but they cannot be held responsible for any unavailability resulting from events beyond of their reasonable control. This section emphasises that Learn for Care accepts the risk of unanticipated situations or occurrences that might cause brief service interruptions or unavailability. Even while they will make every effort to reduce downtime and swiftly restore access, they cannot be held accountable for events beyond their control.

  • You may usually settle complaints or concerns by having a conversation or getting clarity. To address your concern, you may get in touch with Learn for Care via phone or email. Please email with "Complaint" in the subject line, along with your name, contact information, and a summary of the issue. Within one business day, Learn for Care will respond to your email, and they will try to fix the problem in twenty-one working days (Monday through Friday).

  • You can take your complaint further if you're not happy with Learn for Care’s response by sending a letter to the Customer Services Director at the following address: 5 Highfield, Sale M33 3DN, United Kingdom. Kindly forward the mail to the Director of Customer Services. The issue will be addressed by the director within 21 days of receiving your letter. For a minimum of 24 months, Learn for Care maintains records on these issues to guide the creation of their training offerings.

  • By accepting these terms and conditions, you acknowledge that you will be held legally responsible for adhering to them and any further rules and guidelines that may be found on the Learn for Care website. This covers the Privacy Policy and the Cookie Policy, among other things. Learn for Care has the right to modify these terms from time to time, and your continuing use of their services indicates that you agree to any modified terms.

  • A director of Learn for Care Services Ltd. must provide written consent before any changes or additions to these terms and conditions may be made. No modifications or revisions may be done without this kind of formal approval.

3. Customer Obligations

  • 3.1 If Learn for Care is called upon to conduct services on Customer property, the Customer undertakes to furnish Learn for Care employees and contractors with a complete and secure work environment, including any appropriate protective gear and supplies that may be required to carry out the essential services.

  • 3.2 The Customer guarantees that, before any services are rendered, Learn for Care personnel and any subcontractors it hires are aware of all pertinent health and safety regulations of the Customer's location.

  • 3.3 The Customer acknowledges that whenever Learn for Care provides services on the Customer's property, the Customer shall maintain appropriate employer's liability and public liability insurance.

4. Payment and Fees

  • 4.1 All costs estimated to the customer for the delivery of public courses will be based on lists of current pricing in effect at the time. These pricing lists are liable to be modified at any moment.

  • 4.2 The prices shown for public courses hosted at Learn for Care Venues include day conference venue costs; however, they do not include any overnight accommodations that may be needed, since these are subject to additional fees and requirements.

  • 4.3 Any discounts that Learn for Care may provide to the customer for the supply of services are made in comparison to published price lists or standard rates that are in effect on the quote date; these discounts or offers cannot be combined with any other promotions that may be in effect at that time.

  • 4.4 Once a charge is credited, it cannot be refunded and is not subject to adjustment.

  • 4.5 All mentioned rates are only for the provision of services; they do not include mileage or any other costs that the customer will be responsible for paying in line with Learn for Care’s internal spending policy. Like that, the customer will get a reimbursement for their travel and lodging expenses. The customer will get a mileage reimbursement of 75 pence per mile.

  • 4.6 All charges are subject to periodic review and may be changed to account for changes in salaries, materials, and other expenses involved with delivering services. Learn for Care has the right to change rates at any moment to account for these escalating expenses.

    • Terms of payment:

  • 4.7 Payments must be paid in advance for all training courses, including in-person and online courses, no later than 15 days before the start of the course. For custom training programmes, money is required either 15 days before the scheduled delivery date or when the customer approves the course design, whichever comes first. money must be made in advance of the start of the course.

  • 4.9 To guarantee a spot in a public course, candidates must pay online via the Learn for Care website within 15 days of the course start date.

  • 4.10 If payment is not made in advance for any public course, Learn for Care has the right to reject participation. When it comes to in-house training, Learn for Care maintains the right to deny delivery if payment is not received in advance. In such a case, the cancellation policies outlined in paragraph five will take effect.

  • 4.11.Assignments including consulting services will be billed after the project or, for longer assignments, each month for work done through the payment date. Payment for consulting engagements is expected seven days after the invoice date.

  • 4.12 If a final report is produced because of a consultancy project, the assignment costs must be paid in full before the report is published. The report may not be released by Learn for Care until any unpaid balances associated with the assignment are paid in full.

  • 4.13 For every month that a fee is unpaid beyond the prearranged terms of payment, there will be a late payment interest penalty equal to five times the Bank of England base rate.

  • 4.14 To expedite payment for services, the Customer must quickly furnish valid purchase order data, if necessary. Under the terms and conditions of Learn for Care, the Customer's failure to submit a valid purchase order does not release them from their financial responsibilities.4.15 Learn for Care is not liable for any failure on the Customer's part to provide necessary purchase order information. The Customer acknowledges that fees are due and payable according to Learn for Care’s terms and conditions, even in cases where a valid purchase order has not been provided.

  • 4.15 Learn for Care disclaims all liability for any omission of information from the Customer's purchase order. The Customer understands that even in situations where a legitimate purchase order has not been submitted, fees are still required and payable following Learn for Care's terms and conditions.

  • A 4.16 To pay for in-person and online courses, customers can request an invoice. Once the accounts staff has verified payment, Learn for Care will either confirm the in-house booking date and time or provide access to the courses.

5. Termination and Cancellation Cancellation

  • 5.1. The costs listed in the accompanying table are used to calculate cancellation charges, which include transfers, deferrals, and postponements.

  • 5.2. The payment applies to the course's whole list price or regular day rates at the time of cancellation.

  • 5.3. Written notification must be submitted to Learn for Care to modify, transfer, postpone, or terminate services.

  • 5.4. If internal training is cancelled:

    - 26–30 days in advance: No fees.
    - 16–25 days in advance: half of the total cost.
    - Less than fifteen days in advance: the whole amount.

  • 5.5. The cancellation policy is not applicable if

    - The security seal is broken, or the offered programme has been utilised.
    - A service has been rendered.

  • 5.6. Support@learnforcare.co.uk must receive any notice of a course cancellation.

  • 5.7. Learn for Care retains the right, in its sole discretion, to postpone, cancel, or defer in-house training. An alternative date will be provided in such circumstances. For any costs spent within ten working days of the course date, Learn for Care is not liable. Following that, compensation up to £100 will be given following receipt submission for supporting documentation. There is no reimbursement for lost time from work or travel owing to cancellations.

6. Refund Guidelines:

  • 6.1. You may access the learning management system and course details after registering for free. Before making a purchase, we strongly advise you to thoroughly review our website and courses. We're here to answer any inquiries you may have from our support staff.

  • 6.2. At our discretion, we may provide a refund if the programme is unable to operate as intended due to technical issues or platform incompatibilities. You must give us enough information to identify your purchase transaction in order for us to complete a refund (e.g., full name, email address, date of transaction, number of courses purchased, etc.).

  • 6.3. You must write us a letter or email confirming your refund demand and providing the reason(s) for your request if you would like to obtain a refund within 30 days after the purchase.

  • 6.4. You confirm that you have read and understand our refund policy by purchasing courses from Learn for Care. It is incumbent upon you to become acquainted with the policy. 6.5. If you do not agree with or fully accept the terms of this refund policy, we kindly ask that you refrain from placing an order with us.

  • 6.5. Please do not place an order with us if you do not agree with or fully understand the conditions of our refund policy.

  • 6.6. Please utilise the contact details listed on our website for any questions or correspondence about our refund policy.

7. Employees and Vendors:

  • 7.1 Learn for Care may subcontract, assign, or delegate any of its rights or obligations under these terms, including the supply of services. They are free to select third parties, contractors, independent contractors, or staff to carry out the services.

  • 7.2 The Customer agrees to pay Learn for Care an introduction fee as stated in the clause if the Customer hires or engages a Learn for Care employee or third party who was involved in delivering services to the Customer during the 12 months before their engagement.

  • 7.3 If the Customer hires a Learn for Care employee or third party as previously indicated, the Customer undertakes to pay an introduction fee to the individual in the year that follows their employment that is equal to 50% of the yearly salary (including pay and benefits) that the Customer is required to pay.

8. Confidentiality & Intellectual Property:

  • 8.1 Learn for Care retains ownership of any intellectual property rights, including copyright, developed or supplied by it, its workers, or other parties. The Customer has an internal use licence for these assets.

  • 8.2 Unless the information is in the public domain or disclosure is mandated by law, the Customer agrees to maintain the confidentiality of all publications and materials developed by Learn for Care and not to reproduce, publish, or distribute them to any third party without Learn for Care's prior written authorization.

  • 8.3 Except for employees or subcontractors who require access to the information, or with the other party's permission, both parties undertake not to divulge any sensitive information about the other's business or affairs.

9. Natural Disasters:

  • 9.1 If events beyond Learn for Care's reasonable control—such as strikes, accidents, government actions, natural disasters, or Internet outages—prevent, hinder, or delay the provision of services, Learn for Care reserves the right to delay or cancel the delivery of services or reduce the number of services offered.

10. Insurance & Liability:

  • 10.1 The entire amount that the customer must pay for the services will be the maximum amount of responsibility that Learn for Care, along with its partners, agents, subcontractors, and employees, will have for any services that they deliver to the customer.

  • 10.2 In the case of a default, Learn for Care shall not be responsible to the Customer for any indirect or consequential damages, including loss of profits or goodwill, even if Learn for Care knew that such losses would occur. Cases of death or personal damage brought on by Learn for Care carelessness are not covered by this exclusion.

  • 10.3 To the maximum extent allowed by law, Learn for Care is entitled to indemnity and protection from the Customer against any claims, damages, losses, or expenditures resulting from the services that Learn for Care and its third parties have rendered.