Cookies - Learn for Care

1. About This Cookie Policy

This Cookie Policy explains how Learn for Care Ltd ("Learn for Care", "we", "us" or "our") uses cookies and similar technologies when you visit or use our website at learnforcare.co.uk.

Learn for Care Ltd is a company registered in England and Wales under company number 15486535.

Registered office:

Learn for Care Ltd
Bartle House
9 Oxford Court
Manchester
M2 3WQ
United Kingdom

This Cookie Policy should be read together with our Privacy Policy, which explains more generally how we collect and use personal information.

2. What Are Cookies?

Cookies are small data files that websites can place on your computer, smartphone, tablet or other device when you visit them.

Cookies allow websites to store or access information on your device.

They can be used for purposes such as:

• keeping you signed in;
• maintaining secure sessions;
• remembering items in a shopping basket;
• remembering your preferences;
• allowing website functions to work correctly;
• understanding how visitors use a website;
• measuring website performance; and
• supporting advertising or marketing activities where applicable.

Some cookies last only while your browser is open. These are generally known as session cookies.

Other cookies remain on your device for a specified period after you close your browser. These are generally known as persistent cookies.

3. Similar Technologies

The rules relating to cookies may also apply to other technologies that store information on, or access information from, your device.

These can include:

• browser storage;
• local storage;
• tracking pixels;
• scripts;
• tags;
• software development kits;
• device identifiers; and
• other similar technologies.

For simplicity, we generally refer to these technologies as "cookies" throughout this policy.

4. Why We Use Cookies

Learn for Care may use cookies and similar technologies to:

• operate our website;
• allow users to register and sign in;
• maintain secure user sessions;
• protect accounts and our website from misuse;
• remember shopping basket or checkout information;
• provide access to purchased or assigned courses;
• support our online learning platform;
• remember certain user preferences;
• maintain cookie consent choices;
• understand how visitors use our website;
• measure website performance;
• identify and resolve technical problems;
• improve our website and services; and
• support marketing or advertising activities where we have the required permission.

Not every category of cookie described in this policy will necessarily be active at all times.

5. Categories of Cookies We May Use

5.1 Strictly Necessary Cookies

Strictly necessary cookies are required for our website and online services to function properly.

They may be used for purposes such as:

• maintaining secure login sessions;
• authenticating users;
• preventing fraudulent or unauthorised access;
• maintaining website security;
• remembering items placed in a shopping basket;
• enabling checkout functionality;
• maintaining session information;
• supporting course access;
• providing functionality specifically requested by the user; and
• remembering your cookie consent preferences.

These cookies are necessary to provide the services you request.

Where a cookie is strictly necessary under applicable law, we do not need your consent to use it.

You may be able to block these cookies through your browser settings, but doing so may cause parts of Learn for Care to stop working correctly.

5.2 Analytics and Performance Cookies

Analytics cookies help us understand how visitors use Learn for Care.

For example, they may tell us:

• how many people visit our website;
• which pages are viewed;
• how visitors move between pages;
• approximately how long visitors spend on particular pages;
• what type of device or browser is being used;
• whether visitors experience technical errors; and
• how visitors arrived at our website.

We may use this information to understand website performance and improve our services.

Where consent is required for analytics cookies or similar technologies, they will not be used until you have provided the relevant permission through our cookie controls.

You can withdraw your consent at any time.

5.3 Functional Cookies

Functional cookies may help provide enhanced functionality or remember choices you make.

For example, they may be used to remember:

• website preferences;
• interface settings;
• certain account-related preferences; or
• choices made during previous visits.

Some functional technologies may be strictly necessary to provide functionality specifically requested by you. Others may require your consent.

Where consent is required, these technologies will remain disabled unless you choose to enable them.

5.4 Marketing and Advertising Cookies

Marketing cookies may be used to understand how people interact with our website and, where applicable, help us measure or deliver marketing campaigns.

These technologies may:

• record visits to our website;
• record pages viewed;
• record links or advertisements interacted with;
• measure the effectiveness of advertising;
• help avoid repeatedly showing the same advertisement; or
• allow advertising providers to build information about browsing activity.

Marketing technologies can sometimes be provided by third parties and may allow those organisations to recognise your device across different websites or services.

Learn for Care will not use non-essential marketing or advertising cookies requiring consent unless you have chosen to allow them.

You can refuse or withdraw consent to marketing cookies at any time through our cookie settings.

6. First-Party and Third-Party Cookies

Cookies may be either first-party or third-party.

First-party cookies

First-party cookies are set by Learn for Care or by systems operating directly on our behalf.

They may be used for functionality such as:

• account authentication;
• session management;
• shopping baskets;
• security;
• website preferences; and
• cookie consent management.

Third-party cookies

Third-party cookies are set by another organisation whose technology is used on our website.

Depending on the services we use, these may include organisations providing:

• website analytics;
• payment services;
• video or media content;
• security services;
• customer support tools;
• advertising services; or
• other website functionality.

Third parties may process information in accordance with their own privacy and cookie policies.

Where a third-party technology requires consent, it should remain inactive until you have provided the appropriate consent.

7. Google Services

Our website may use services provided by Google.

These may include technologies connected with services such as website analytics, tag management or other Google functionality.

For example, Google Tag Manager may be used to help manage website tags and scripts.

The presence of a tag management system does not necessarily mean that advertising or analytics cookies are automatically permitted. Any technologies deployed through it must still comply with applicable cookie and data protection requirements.

Where Google technologies involve non-essential storage or access to information on your device, they will only be activated where the appropriate consent has been obtained.

Information processed by Google may be subject to Google's own privacy and data processing practices.

8. Cookie Consent

When you first visit Learn for Care, you may be presented with a cookie consent banner or similar control.

Where consent is required, you should be able to choose whether to allow non-essential cookies.

Depending on the technologies being used, the available choices may include:

• Accept all cookies
• Reject non-essential cookies
• Manage preferences

Strictly necessary cookies may remain active because they are required to provide the website or services you have requested.

Non-essential cookies requiring consent should not be activated simply because you continue browsing the website.

Consent must involve an active choice.

9. Withdrawing or Changing Your Consent

You can change your cookie preferences or withdraw consent after you have provided it.

Where available, you can do this using the Cookie Settings or similar link on our website.

You may also remove stored cookies through your browser settings.

Withdrawing consent will not affect the lawfulness of any processing that took place before your consent was withdrawn.

Where consent is withdrawn, relevant non-essential technologies should no longer be used for future activity on your device.

10. Browser Controls

Most web browsers allow you to control cookies through their settings.

Depending on your browser, you may be able to:

• view stored cookies;
• delete individual cookies;
• delete all cookies;
• block cookies;
• block third-party cookies;
• clear cookies when the browser closes; or
• change website permissions.

The exact method depends on the browser and device you use.

Please be aware that disabling certain cookies may affect the operation of Learn for Care.

For example, blocking necessary authentication or session cookies may prevent you from:

• signing into your account;
• maintaining an active login session;
• using checkout functionality; or
• accessing parts of your learning account.

11. How Long Cookies Last

Different cookies remain on your device for different periods.

Session cookies

Session cookies generally expire when you close your browser or when your session ends.

Persistent cookies

Persistent cookies may remain for a defined period unless you delete them earlier.

The lifespan of individual cookies depends on their purpose and configuration.

We aim to ensure that cookies are not retained for longer than reasonably necessary for their intended purpose.

Where third-party providers set cookies, their retention periods may be determined by those providers.

12. Cookie Consent Records

We may store a record of your cookie choices so that:

• we can remember your preferences;
• you are not unnecessarily asked for the same choice on every page; and
• we can demonstrate that cookie choices have been appropriately managed.

Cookie preference records themselves may be considered strictly necessary for managing the choices you make.

13. Personal Information and Cookies

Some cookies and similar technologies may involve the processing of information that identifies you directly or indirectly.

This may include information such as:

• IP address;
• device identifiers;
• browser information;
• website usage information;
• account or session identifiers; and
• online identifiers.

Where this information constitutes personal data, our use of that information is also subject to applicable data protection law.

Please see our Privacy Policy for further information about how Learn for Care processes personal information and about your data protection rights.

14. International Data Transfers

Some third-party technology providers may process information outside the United Kingdom.

Where personal information is transferred internationally, appropriate measures will be used where required by UK data protection law.

Further information about international transfers is available in our Privacy Policy.

15. Changes to Our Use of Cookies

The cookies and technologies used by Learn for Care may change from time to time.

For example, we may:

• introduce new website functionality;
• change analytics providers;
• introduce or remove marketing technologies;
• change our learning platform;
• change payment or security providers; or
• update our consent management system.

We will review this Cookie Policy periodically and update it when necessary.

If we introduce a new non-essential technology for a purpose that is not covered by consent already provided, we will obtain fresh consent where required.

16. Changes to This Cookie Policy

We may update this Cookie Policy to reflect:

• changes to our website;
• changes to the cookies or technologies we use;
• changes to our service providers;
• changes to applicable law or regulatory guidance; or
• improvements to our privacy practices.

The latest version will be published on this page.

The date at the top of this policy indicates when it was most recently updated.

17. Contact Us

If you have questions about our use of cookies or similar technologies, please contact:

Learn for Care Ltd
Company number: 15486535

Bartle House
9 Oxford Court
Manchester
M2 3WQ
United Kingdom

Email: support@learnforcare.co.uk

Telephone: +44 (0)20 3005 1290

You can also refer to our Privacy Policy for further information about how we process personal information.